AgClaims Privacy Statement

Privacy Notice

This notice serves to inform you of how Ag Claims Pty Ltd respects and values the privacy of personal information ("PI") and how we comply with the Privacy Act 1988. Accordingly, Ag Claims Pty Ltd has adopted a Privacy Policy governing privacy practices in our business operations and for our websites ("Sites"). Our business operations and Sites are not directed at anyone under the age of 18.

If you have questions or concerns regarding the contents of this notice, please contact us at:

Information Collection

(I.) Personal Information (PI)

We collect PI as required to operate our business, including, but not limited to, the following:

  • Information we receive related to claim handling, such as the claimant's occupation, employer, ABN and driver's license numbers, non-public personal financial information ("NPFI" as further defined below), and Trade Secrets (as defined below);
  • Information related to your transactions with us, our affiliates, or previous insurers or employers, such as your policy coverage, claim information, premiums, payment and claim history;
  • Information necessary to process your employment application with us;
  • Information to better understand your needs as they relate to Ag Claims products and services; and
  • Other PI as required by our business operations.

"NPFI" is defined as information of a financial nature that is shared by a current, prospective, or prior client with us in the course of providing products and services to that client. This type of information is not otherwise available to the public and includes, but is not limited to, the following: credit history, financial benefits, national identifiers, account numbers, business records, accounting information involving the client, contracts in which the client is a party, claims which the client is a party to, client's policy information, and any other data of the client that is financial in nature.

"Trade Secrets" are defined to include any proprietary information of any current, prospective, or prior client that is obtained through the course of our business activities with that client or through the provision of products and services provided by us to the client. This type of information is not otherwise available to the public and includes, but is not limited to, the following: business records, contracts, claims, products, business methods, data processing procedures, marketing strategies, pending projects or proposals, mailing lists, and any other information related to a client's activities, products, or services, which may or may not be protected or protectable under applicable patent laws.

AgClaims Pty Ltd policy is to collect, process, and disclose sensitive PI only if required to comply with legal or contractual obligations, or with your consent. Sensitive PI, information about racial or ethnic origin; political views or opinions; religious, philosophical, or moral beliefs, sexual preference, habits, or behaviour; genetic information; and labour union membership.

(II.) Cookies and Click Streams

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive for record-keeping purposes. Cookies and other user tracking devices (e.g., local shared objects) are used to determine whether a visitor is unique or whether a visitor has viewed our Website before, and for other website improvement purposes. We may use these tracking devices, including "persistent cookies" that will remain on your computer even after you close your browser, to enable you to have access to your personal content without having to login each time you visit. While most browsers are set to accept cookies and other tracking devices by default, you can set yours to refuse tracking devices or to alert you before accepting them. However, by disabling tracking devices, you may not have access to the entire set of features of our Sites. Your browser manufacturer has information on changing the default setting for your specific browser.

In addition to information that you provide us voluntarily, we may collect other non-personally identifiable information in connection with the operation of our Sites, including, but not limited to, Internet Protocol ("IP") addresses and browser or operating system information. We may also capture click streams, which record what you click on while browsing the Internet, to help us learn what parts of our Sites are most popular and among which audiences. The typical data that we review includes, but is not limited to, audience size, return visit rate, pages visited, time spent on pages, and similar data. This information is used to help optimise our user interface, improve content, and customise our site content and layout to better serve our clients and visitors. Such information is collected or maintained by us or by service providers acting on our behalf.

If you have provided us with your email address, we may use this information to contact you, or to identify the pages you view when you visit our sites, the amount of time you spent on them, and other similar data.

Information Use and Consumer Choice

In the course of conducting our business, we use information you provide to us to handle and analyse claims, to process employment inquiries, or to provide you with information about our products and services. We may share information you provide to us on an as-needed basis or as otherwise required by law. In certain situations, we will share information about you:

  • With governmental authorities, but only to the extent that we are required to disclose any PI pursuant to the legal process we receive from the governmental authority;
  • With our affiliated companies or a third party if reasonably necessary to enable them to assist in providing our services to clients, fulfilling the requests you make, or the business transactions you conduct, that relate to claims handling and analysis, employment inquiries, and to deliver or administer eLearning courses, or otherwise solely to provide us with contracted services;
  • With credit reference and fraud prevention agencies and other third parties, including insurers and loss adjusters, to prevent and detect fraud;
  • To protect or defend our legal rights or property or the interests of clients or users of our Sites;
  • To respond to claims that any posting or other content violates the rights of third parties;
  • To protect the health and safety of our Website's users or the general public when there is an emergency.

We may also outsource some tasks, including the operation of certain Website functions that require access to information you supply online. In such cases, however, we require that the companies acting on our behalf abide by our privacy practices and institute safeguards to protect the confidentiality of your information.

We may contact you in response to your comments or enquiries, as part of the maintenance of your account with us (if you have one), or in order to complete a transaction that you requested. We may also contact you to inform you of other products or services we believe may be of interest to you, but we will offer you an opportunity not to receive such communications. If you decide that you do not want to be contacted by AgClaims or to request that we limit the uses and disclosures of your PI, you can send an email to with such requests.

If our company or our assets are acquired by another company, or in the event of a merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personally identifiable information that you provide and other information concerning your relationship with us. Such third parties will assume responsibility for the personal information collected by us in connection with our business operations or through our Website and such third parties will assume the rights and obligations regarding such information as described in this Privacy Notice.

Outside of the recipients and purposes noted above, we do not use, disclose, sell, or transfer any PI without consent unless required or permitted by law or regulation. Please note that if you choose not to provide such consent and it is required by law before we use, disclose, sell or transfer your PI, including sensitive PI, we may not be able to process your claim, employment inquiry, or other transaction. The recipients of our data may be located in countries throughout the world. If the recipient is not affiliated with AgClaims, except as specified above, the recipient's privacy practices will govern its use and disclosure of the transferred data.

Access and Correction

As a claims management company, we know the importance of accurate data. Therefore, we strive to maintain the accuracy of the information that we collect. We will provide you with access to PI you provide to us for as long as we maintain that information in a readily accessible format. Similarly, we permit and encourage you to correct inaccuracies in the information you submit to us. Where required by law, we will also allow you to request deletion or object to processing of your data. Please note, as stated in the Terms and Conditions above, we do not make representations about the accuracy, reliability, completeness, or timeliness of the contents of our Sites and provide no warranties, express or implied, for the content or accuracy of information on our Sites.

If you wish to access PI that you have submitted to us, to request the correction of any inaccurate information you have submitted to us, to request deletion of, to object to processing of your data, or to request a paper copy of this Privacy Notice, please send an e-mail that includes your contact information to:


We recognise the importance of security for your PI and employ reasonable administrative, technical, and organisational safeguards to protect it against loss, misuse, unauthorized disclosure, or unauthorised alteration. Please note, however, that we cannot guarantee that unauthorised third parties will never be able to defeat our protection methods or use your information for improper purposes, or that errors in transmission will not occur, and as such we disclaim and limit any liability for such improper use, disclosure, loss, or misuse in the Terms and Conditions section above.

We limit access to PI to those employees and contractors working on our behalf who need access in order to carry out their job responsibilities. We maintain physical, electronic, and procedural safeguards that comply with all applicable laws that protect your PI. The computers and servers in which we store PI are kept in a secure environment.

Links to Other Sites

As noted in the Terms and Conditions above, our Sites may provide links to other websites not owned or controlled by us that we think might be useful or of interest to you. We are not, however, responsible for the privacy practices used by other website owners or the content or accuracy contained on those other websites. You may contact those websites directly for their individual privacy policies.

Privacy Notice Changes

We reserve the right to revise this Privacy Notice from time to time to reflect changes in our privacy practices. We encourage you to review our Sites, and this Privacy Notice in particular, on a periodic basis for any updates or changes to our privacy practices. Your continued access or use of any one of our Sites shall be deemed to be your acceptance of all privacy practices described in this Privacy Notice, including any changes, whether or not you have reviewed them. Please note that this policy is not intended to and does not create any contractual or other legal rights in or on behalf of either AgClaims Pty Ltd or you or any other party.

Effective Date

This Privacy Notice is effective as of October 1, 2017.